How quickly will Capybari reply to a message?

A person reads every message. Sales and general questions get an answer within one working day. Support is one working day on Starter and four hours on Pro during UK working hours. Free plan questions are answered in the community Discord.

How do I report a security vulnerability to Capybari?

Email security@capybari.com rather than using the contact form, and do not open a public issue. We acknowledge every report within one working day and tell you what we are doing about it.

Will contacting Capybari add me to a mailing list?

Only if you tick the box on the form, which starts unticked. Leave it alone and we reply to your message and nothing else.

Contact Capybari

Send a message

What can we help with?

Pick the closest topic and write in whatever detail suits you. Half a line is fine if half a line is the question.

First name

Tell us what to call you.

Last name

We need a surname too.

Work email

Use the address on your account if you have one. It saves a round trip.

That does not look like an email address. Check for a typo.

Companyoptional

Helps us answer with your setup in mind. Leave it blank if you would rather not.

Shorten this a little, or leave it empty — it is not required.

Topic

This decides who reads it first. Close enough is close enough.

Choose a topic so the message reaches the right desk.

Message

Specifics help: your stack, your team size, and what you have already tried.

Write a line or two so we can give you a real answer.

Send me the occasional product update — new roles, deployment features, and what shipped. Two or three emails a quarter, unsubscribe in one click. Leave it unticked and we will only reply to this message.

We use what you send here to answer you, and for nothing else. No trackers sit on this page. Read the privacy policy or email privacy@capybari.com to ask for your data back.

Or email the right inbox directly

Every address below reaches a person, not a routing rule. We work UK hours, so a message sent on Friday evening gets an answer on Monday.

Sales and general questions — one working day
Support on Starter — one working day
Support on Pro and Business — four hours in UK working hours
Support on Free — answered in the community Discord
Security reports — acknowledged within one working day, every time

Support
support@capybari.com
Existing accounts, stuck runs, deployment targets, billing errors.

Sales and pricing
sales@capybari.com
Plans, invoicing, and whether we can do the thing you need yet.

Security
security@capybari.com
Vulnerability reports and coordinated disclosure. Please do not open a public issue.

Press
press@capybari.com
Interviews, briefings, and the brand assets in the press kit.

Privacy
privacy@capybari.com
Data access, correction, export and deletion requests.

Faster than waiting

Four places that answer before we do

Most questions that arrive in this inbox already have a written answer. Start here and you will probably beat our reply.

Help centre

The questions that arrive most often, answered in full: billing, autonomy levels, deployment targets, and what to do when a run stops halfway.

Documentation

Connect a repository, write a deploy command and a health check, set your first autonomy level, and read what each of the fourteen role contracts actually says.

Community

Discord, office hours and feature requests. Other teams have usually hit your problem first, and they reply at hours we do not.

A live walkthrough

Twelve minutes, one real request going from the board to production, including a rollback. Useful when the question is really "show me".

After you hit send

What actually happens next

Who reads this?

A person on our team, routed by the topic you picked. You will get a reply from a named human with a working reply-to address — not an auto-responder dressed up as one.

If your message lands with the wrong person, they forward it and tell you they have.

How long will I wait?

Sales and general questions: one working day, usually sooner. Support: one working day on Starter, four hours in UK working hours on Pro and Business. On the Free plan, the community Discord is the support channel and it is genuinely quick.

If nothing has arrived by the end of the next working day, check your spam folder, then email support@capybari.com directly.

Something is broken right now. Is this the fastest route?

Check the status page first — if the platform is degraded, it is already on there and we are already on it. If the platform is healthy and your project is not, email support@capybari.com with the project name and the run that failed. That skips the routing step.

I have found a security problem.

Email security@capybari.com rather than using this form, and please do not open a public issue. We acknowledge every report within one working day and tell you what we are doing about it. The security page sets out our disclosure process in full.

Will I end up on a mailing list?

Only if you tick the box on the form. It starts unticked, and we leave it that way. Replying to your question is not consent to market at you, and we do not treat it as though it were.

Can I talk to someone instead of typing all this?

Yes. Book a demo — twelve minutes, screen shared, no sales sequence attached. It is the same people who answer this form.

Do you have an office I can post a letter to?

Our registered address is in the footer and on the terms page. Email is faster, and we read it more often than we check the post.

Still not sure who to ask? Use the form above with General question and we will route it for you.

Or find out by using it

The free plan answers a lot of questions faster than we can. Connect a repository, file one request, and read the plan it writes back. Manual autonomy: nothing runs until you press the button.

Start free See the pricing

No card required · Free plan forever · Export everything, any time

Talk to a person