Help centre
Something not behaving?
Start with the category that matches what you were doing. If none of it helps, a person answers every message — within one working day, and faster on the paid plans.
Browse
By what you were doing
Getting started
Creating an account, your first project, connecting a repository, filing your first request.
Projects & repositories
Connecting git remotes, tokens and keys, multiple repositories, verifying a connection.
The agent team
Adding roles, editing role contracts, capability substitution, model and effort defaults.
Autonomy & approvals
Choosing a level, review gates, approving plans, answering an agent's question.
Deployment & rollback
Configuring a target, health checks, why a deploy failed, what rollback did.
Investigations
What opens one, read-only versus write access, reading a resolution, follow-up requests.
Billing & plans
Agent runs, overage, changing plan, invoices, cancelling.
Account & security
Access, credential storage, data handling, deleting your data.
Most asked
The questions support actually gets
Why is my task waiting instead of running?
Three usual causes, in order of frequency:
- It declares a dependency that has not completed. The board shows what it is waiting on.
- It is behind a review gate and needs your approval.
- The project has hit the concurrent-run limit for your plan — one on Free, three on Starter, ten on Pro.
How do I stop a run that is going wrong?
Cancel the task from the board. The run stops, and the branch and worktree are left in place so you can see exactly what it had done before you intervened. Dependent tasks stay blocked until you retry or re-plan.
An agent asked me a question. What happens if I ignore it?
Nothing bad, and nothing at all. The task sits in an awaiting-input state indefinitely, its dependents stay blocked, and no work is guessed at. An agent will not invent an answer to get unstuck.
The plan it wrote is wrong. What are my options?
Reject it and say what it missed — planning runs again with your note. You can also edit the task list directly before approving, or delete individual tasks. Nothing dispatches from a plan you have not approved.
My deploy failed and rolled back. Where do I look?
Open the deployment run. It holds the merge summary, the deploy output, the health-check output, and the rollback output, in order.
An investigation will also have opened automatically — that is usually the faster read, because an agent has already gone through the logs and written up what it found.
Why did a task get reassigned to a different role?
Capability substitution. The work was planned for a role that is not on your project team, so it went to the member whose capability profile covers it. The substitution is recorded on the task — it is never silent. Adding the missing role stops it happening again.
Can I stop it touching a particular file or directory?
Yes — put it in the role's contract or the project rules. Every specialist reads its contract before it plans, and "never modify X" is a normal thing to write there.
I have run out of agent runs. What happens now?
On the free plan, work stops until the month rolls over. On paid plans, runs over your allowance are billed at the overage rate and keep going — we do not block a deploy mid-pipeline to force an upgrade.
How do I export my data?
Your code is already yours — it is in your repositories, on branches, in your git history. Requests, plans, tasks and completion reports export from project settings. There is no retention hold and no export fee.
Something is broken and it is not my project.
Check the status page first. If it is green and you still cannot work, tell us — include the project and the request or task reference and we can look at the run directly.
Support
What you can expect from us
Free
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Business
Anything security-related
What we will not do
Still stuck?
Tell us what happened and what you expected instead. A person reads it.